Frequently Asked Questions

Shama is a language learning and cultural exchange platform. We connect learners with tutors for flexible, practical language sessions that go beyond grammar and vocabulary. Our goal is to make learning more human, engaging, and meaningful.

We currently offer Arabic, Amharic, English, Tigrinya, and French, with more languages added over time. The available languages may change as we grow, so please check the website for the latest updates.

Our tutors come from different backgrounds and include experienced language teachers, native and fluent speakers, and community-based tutors. All tutors are selected based on their communication skills, teaching ability, and commitment to creating a positive learning experience.

Our sessions are primarily online. This gives learners more flexibility and makes it easier to study from anywhere. If we offer in-person sessions in the future, we will clearly announce them on the website.

The process is simple: Create your profile and share your learning goals. Choose a bundle and complete payment. Get matched with a tutor and start learning.

Yes, you can. But mainly, we do our best to match you with a tutor based on your goals, level, and preferred learning style. If you have a specific preference, you can mention it when filling out your profile.

Bundles are session packages that allow you to book multiple lessons in advance. They are designed to give learners flexibility and better value. You can view the available bundles on the booking page.

Session length is one hour.

Yes. Payment is completed before the sessions begin. Once payment is confirmed, your booking will be processed and you will be matched or scheduled accordingly.

We accept the payment methods listed on the website at the time of booking. If you face any issue during payment, you can contact our support team for assistance.

Yes, rescheduling may be possible depending on the tutor's availability and the booking policy. Please contact us as early as possible if you need to change your session time.

If you miss a session, the outcome will depend on the booking policy and the notice given. We encourage learners to attend on time or communicate early if a change is needed.

Yes. We aim to work with tutors who meet our standards for professionalism, communication, and reliability. Our goal is to create a safe, respectful, and effective learning environment for every learner.

No. Shama is open to anyone who wants to learn a language, improve communication, or connect through culture. We welcome learners of different ages, backgrounds, and goals.

Shama combines language learning with cultural exchange. We do not only focus on lessons; we focus on meaningful human connection, practical communication, and a learning experience that feels personal and relevant.

Yes. We welcome collaboration with organizations working in education, cultural exchange, community engagement, youth empowerment, and refugee inclusion. Please contact us to explore partnership opportunities.

You can contact us through the contact form on the website or through the email and chatbot. Our team will respond as soon as possible.

Yes. If you face any problem while registering, booking, or making a payment, please reach out to us and we will guide you.